A virtual phone number has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want to.

Usually, the simplest way that businesses use a virtual phone number in India is to route incoming customer calls. When a customer calls a business, they play an IVR greeting, ask them who they would like to speak to and forward their calls to the right agents based on the customer’s inputs.

Since all the calls are routed via a virtual phone number, it is also easy to monitor calls for performance. You will be able to understand exactly how many calls are missed, how long it takes for an agent to answer calls, how many minutes your agents spend on calls and even listen to the customer call recordings.